1. Introduction
VPN Fleet ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our VPN services and website.
2. Information We Collect
2.1 Account Information
When you create an account, we collect:
- Email address (required for account creation and communication)
- Name (optional)
- Payment information (processed by our payment providers — Stripe, cryptocurrency processors — we do not store card details)
2.2 What We Do NOT Collect
We strictly do NOT collect, store, or log:
- Your browsing history or internet activity
- DNS queries
- IP addresses assigned to you
- Your originating IP address when connected to our VPN
- Connection timestamps
- Session duration
- Bandwidth usage per user
- Traffic data or content of communications
2.3 Website Analytics
Our website may use minimal, privacy-respecting analytics to understand general traffic patterns. We do not use invasive tracking technologies, third-party advertising trackers, or fingerprinting.
3. How We Use Your Information
We use the limited information we collect to:
- Provide and maintain our VPN services
- Process payments and manage subscriptions
- Send important service notifications (security alerts, billing)
- Respond to support requests
- Comply with legal obligations
We do NOT sell, rent, or share your personal information with third parties for marketing purposes.
4. Data Storage and Security
Account data is stored on encrypted servers. All VPN servers operate on RAM-only infrastructure — no user data is written to persistent storage. When a server reboots, all data is permanently erased. We use AES-256 encryption for all data in transit and at rest.
5. Third-Party Services
We use the following third-party services:
- Stripe — for card payment processing (subject to Stripe's Privacy Policy)
- Cryptocurrency processors — for crypto payments (blockchain transactions are public by nature)
We do not share VPN usage data with any third party.
6. Data Retention
Account information is retained for the duration of your active subscription plus 30 days after cancellation. Payment records are retained as required by applicable tax and financial regulations. You may request deletion of your account and associated data at any time.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate personal data
- Request deletion of your account and data
- Export your personal data in a portable format
- Withdraw consent for optional data processing
- Lodge a complaint with a supervisory authority
8. Cookies
We use only essential cookies required for the website to function (session management, CSRF protection). We do not use tracking cookies, advertising cookies, or third-party analytics cookies.
9. Children's Privacy
Our Services are not intended for children under 18. We do not knowingly collect personal information from children. If we discover we have collected data from a child, we will delete it immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or prominent notice on our website.
11. Contact
For privacy-related inquiries, contact us at privacy@vpnfleet.com.
Last updated: March 2026